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What Your Team Really Want to Say…But Don’t.

By on June 11, 2014

Here’s what your team might really be thinking, and are too afraid to say…

“I love that you solve all my problems for me!

It makes my life REALLY easy. I don’t really have to think for myself any more, I can just bring the issue to you and you will very kindly take it off my hands. Great!”

OR maybe they are thinking this instead:

“I don’t want you to solve the problem for me, I want to learn.

You taking over the task is doing nothing for my confidence. Don’t you trust me? What will happen next time if you are not here to solve the problem?”

“Stop trying to multi-task. It clearly doesn’t work.

I watch you running around like a headless chicken…you look tired and stressed. Worst of all, you act tired and stressed…it’s contagious you know. It would be a lot better if you helped us to help you (see above point), and then you could focus on the really important stuff.”

“You’re just not listening to me.

I know you’re not listening. For two weeks I’ve been trying to get a chance to sit down and speak with you. You’re just always too busy testing eyes, or answering email. A quick chat by the reception desk is just not good enough.”

“You are talking to yourself, not me.

I get the feeling you don’t really know me, my style, my preferences, my priorities. When you talk it seems like you are saying things in a way that you would want to hear them.”

“Please stop changing your mind!

We never seem to stick to one course of action. Last week it was all about cutting costs and buying cheaper frames, this week we’re ‘going high-end’. I’m confused, and if I am, you can bet our patients are too.”

“If only you would invest in our development, we’d be the amazing team you wanted!

You know most of us really want to learn new skills and do the very best we can in work, we are here 75% of the time after all. The trouble is, we’re bored. I know if you just provided some inspiration, a training plan or even gave us feedback on our performance, we would all really excel. Don’t you want us to be an amazing team?”

About Rebecca Thompson

Rebecca Thompson has worked her way from the ground up in optics, starting as receptionist, she moved to Dispensing Assistant and then to Dispensing Optician, then Store Manager then Group Manager. This has given her a unique insight into the workings of Independent Optical Practices. At Practice Building she has found a home for sharing her innovative ideas for making running Independent Optical practices efficiently, profitable and enjoyable.

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