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All posts tagged "customer experience"

  • Word of Mouth by Design not by Accident

    OK so you rely on Word of Mouth to attract new customers but what are people saying when they talk about you? Jane and Sally are sat having a coffee and Jane asks Sally about her recent...

    • Posted February 4, 2015
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  • How to be TRULY customer focused

    After a recent training day focusing on retail and taking practice owners outside of optics to look for ideas, I started to think about how we communicate with our patients and noticed some interesting patterns Like many...

    • Posted February 4, 2015
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